AI Ecommerce
Gorgias Review
Ecommerce helpdesk with an AI agent that resolves tickets and sells on chat.
The support desk built for Shopify, where an AI agent handles 'where is my order?' so your humans can handle the actually furious ones. Ticket-based pricing plus per-AI-interaction fees adds up quickly.
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| Best for | Shopify D2C brands, Ecommerce support teams, High-volume stores |
|---|---|
| Pricing model | subscription |
| Starting price | $10/mo |
| Free plan | No |
| Last verified | October 11, 2026 |
Gorgias pricing (2026)
| Plan | Price | What you get |
|---|---|---|
| Starter | $10/mo Billed monthly only | 50 tickets/mo; 30 AI Agent interactions |
| Basic | $60/mo $50/mo billed annually | 300 tickets/mo; 30 AI Agent interactions |
| Pro | $360/mo $300/mo billed annually | 2,000 tickets/mo; 190 AI Agent interactions |
| Advanced | $900/mo $750/mo billed annually | 5,000 tickets/mo; 530 AI Agent interactions |
| Enterprise | Custom | Over 5,000 conversations/mo; Custom pricing |
Extra tickets cost $0.36-$0.40 each and AI Agent interactions cost $0.90 (annual) or $1.00 (monthly), with interactions beyond the allowance at $1.50; the page also shows a conflicting block listing Basic at $77, Pro at $471 and Advanced at $1,227.
Is Gorgias free?
No. Gorgias has no free plan, but it offers a 7-day trial with all features and no payment details required.
Prices in USD, last checked October 11, 2026. Vendors change plans often, so confirm on the official Gorgias pricing page.
What Gorgias does
- AI agent for order tracking, returns and FAQs
- AI shopping assistant for pre-sale chat
- Automation flows and macros
- Support revenue analytics
Why the Overlord approves
- Built for Shopify with order data in every ticket
- Ties support conversations to revenue
- Strong automation
Where it disappoints
- AI interactions are billed on top and also count as tickets
- Costs scale quickly with volume
- Starter plan is very limited
Gorgias alternatives
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Questions the Humans Keep Asking
Is Gorgias free?
No. Gorgias has no free plan, but it offers a 7-day trial with all features and no payment details required.
How much does Gorgias cost?
Gorgias plans: Starter $10/mo; Basic $60/mo; Pro $360/mo; Advanced $900/mo; Enterprise Custom. Extra tickets cost $0.36-$0.40 each and AI Agent interactions cost $0.90 (annual) or $1.00 (monthly), with interactions beyond the allowance at $1.50; the page also shows a conflicting block listing Basic at $77, Pro at $471 and Advanced at $1,227.